This policy explains what information Loopsluice: Ring Marble Puzzle (the “app”), provided by Jigsaw Lab LLC (“we”, “us”), handles and why. It applies to the app on iOS (Apple App Store) and Android (Google Play).
1. Information we collect
| Information | Why we use it | Linked to you |
|---|---|---|
| IP address (may be used to estimate your general location) | Advertising, analytics and fraud prevention by Google AdMob (only when a free player chooses to watch an optional rewarded video) | No |
| Device identifiers: advertising identifier (only if you allow tracking on iOS or have not reset it on Android) and app-bound device identifiers | Showing and measuring video ads (Google AdMob) (only when a free player chooses to watch an optional rewarded video) | Yes |
| Ad and product interaction data (ads seen, taps, video views) | Advertising performance and analytics (Google AdMob) (only when a free player chooses to watch an optional rewarded video) | Yes |
| Diagnostics and performance data (crash logs, launch time) | Fixing problems and improving the ad service (Google AdMob) (only when a free player chooses to watch an optional rewarded video) | No |
Analytics. We run no analytics and the app includes no crash-reporting service and no Firebase. Google AdMob, our ad provider, collects the ad data above.
The app shows advertising only as optional rewarded videos that a free player chooses to watch. There are no pop-up ads, banners or ads between puzzles.
The app uses data for tracking across other companies’ apps and websites; you will be asked for permission where the platform requires it.
We do not sell your personal information.
Consent and your choices
- Nothing ad-related starts on its own. The first time a free player taps a “Watch a video” button, the app first explains what happens and asks whether to continue. If you choose “Not now”, nothing is requested. Once you have chosen to watch videos, the app may load one ahead of time (for example when a screen that offers a video opens) and may re-check your consent status at that point.
- Google consent form (Android and iOS). Where the law requires it (for example in the EEA and the UK), Google’s consent form is shown before ads are requested, and you can accept, decline or manage your choices. If you decline, optional videos can still be offered, but they are limited or non-personalised.
- iOS tracking permission. Before Apple’s system dialog we show our own short explanation. If you choose “Continue” and then allow tracking, the advertising identifier (IDFA) may be used for more relevant ads. If you choose “Not now” or “Ask App Not to Track”, the advertising identifier is not used and videos are less tailored. If you say “Not now” we may ask once more after about 30 days.
- Change your mind any time: Settings → Privacy choices in the app reopens Google’s consent form where it applies and points to the iOS tracking switch (iOS Settings → Loopsluice → Tracking). On Android you can also reset or delete your advertising ID in Android Settings → Privacy → Ads. The app’s ad privacy choices are hidden for Sluice Pass owners because no ad service runs for them.
- Age: the ad service is configured for general-audience content (no more than PG), as not child-directed, and the app is intended for people aged 13 and over.
2. Data stored on your device
- Your progress, stars and streak
- Your settings
- Your hint balance
We do not operate a server that receives this data. It is not transmitted to us.
3. Permissions the app asks for
The app asks for these permissions only when the related feature is used. You can change them at any time in your device settings.
- Notifications: for the daily reminder you choose. The reminder is a local notification set on your device; it is not sent through our servers (we have none). The app explains this before asking.
- Tracking (iOS): to show more relevant video ads, only for free players who choose to watch a video. The app asks first, and you can say no and still get videos.
- Advertising ID (Android): the app declares the standard Google advertising ID permission so Google AdMob can serve and measure rewarded videos. You can reset or delete the ID in Android settings.
- Internet access: to load optional rewarded videos, to complete purchases through the store, and (iOS) to check whether a newer app version exists.
4. Purchases and subscriptions
If the app offers in-app purchases or subscriptions, they are processed entirely by Apple (App Store) or Google (Google Play). We never receive or store your card number or other payment details. The store tells the app whether you have an active purchase so it can unlock the paid features. See our Terms of Use for subscription terms.
5. Third-party services
- Apple App Store / Google Play: process purchases and subscriptions under their own privacy policies (Apple, Google).
- Google AdMob (Google Mobile Ads SDK and Google’s consent form): shows optional rewarded video ads to free players and collects the ad data listed in section 1. It is not started for Sluice Pass owners. Google acts as an independent provider of the ad service and handles that data under its own policy. (privacy policy)
- Apple App Store lookup (iOS only): the app may ask Apple’s public App Store service whether a newer version is available. This request carries the app’s identifier (and, as with any internet request, your IP address) to Apple and nothing else from us; it happens at most about every 12 hours.
6. Children
The app is not directed to children under 13 (or under 16 where local law sets a higher age), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at support@jigsawlab.com and we will delete it.
7. Keeping and deleting your data
Data that stays on your device remains under your control: you can remove it by deleting items inside the app or by uninstalling the app. If we ever hold information about you (for example, an email you send to support), we keep it only as long as needed to answer you and meet legal obligations, and you may ask us to delete it at any time.
8. Your rights
Depending on where you live (for example the EU/UK under GDPR, or California under CCPA/CPRA), you may have the right to access, correct, delete or export personal information we hold about you, and to object to or restrict certain processing. We do not sell your personal information for money. When a free player opens an optional video, Google AdMob collects advertising data as described in section 1 and, where you have allowed it, may use it for personalised advertising. Under some laws (for example in California) that can count as “sharing” for targeted advertising. You can decline or withdraw consent at any time (see “Consent and your choices” in section 1). To exercise a right, email support@jigsawlab.com.
9. Security
We design the app to collect as little as possible. Where information does travel over a network, it is sent over encrypted (HTTPS/TLS) connections. No method of storage or transmission is perfectly secure, but keeping data on your device limits what could ever be exposed.
10. Changes to this policy
If we change this policy we will update the effective date above and, for material changes, tell you in the app or on this page before the change applies.
11. Contact
Jigsaw Lab LLC
Email: support@jigsawlab.com
Support page: support.html